Privacy Policy

Legal Notice

This Privacy Policy describes how Bon Sejour Travels collects, uses, processes and discloses personal data when users access or use the website www.bonsejourtravels.com, submit booking requests or make payments.

Bon Sejour Travels acts strictly as an intermediary booking platform and payment collection agent, facilitating access to services provided by independent third-party providers.

Table Of Contents

Data Controler

Personal Data Collected

Purposes Of Data Processing

Legal Basis For Processing

Third-Party Service Providers

International Data Transfers

Data Retention

Data Security

User Rights

Cookies & Tracking Technologies

No Liability For Third-Party Websites

Modifications To This Policy

Governing Law

Contact

1. Data Controler

The data controller for personal data collected through the website is the legal entity operating under the name Bon Sejour Travels, as identified in the Legal Notice and Terms & Conditions.

2. Personal Data Collected

Bon Sejour Travels may collect the following categories of personal data:

Identification data (name, surname)

Contact data (email address, phone number)

Booking and transaction data

Payment-related data (processed via secure third-party payment providers)

Communication data (messages, emails, customer support exchanges)

Technical data (IP address, browser type, device information)

Usage data (pages visited, interactions with the website)

Bon Sejour Travels does not intentionally collect sensitive personal data.

3. Purposes Of Data Processing

Personal data is processed exclusively for the following purposes:

Facilitating bookings and reservations

Processing payments and deposits

Transmitting necessary information to third-party service providers

Customer communication and assistance

Legal, accounting and compliance obligations

Website security, maintenance and improvement

Data is never used for purposes incompatible with those described above.

4. Legal Basis For Processing

Personal data is processed on the basis of:

Contractual necessity (booking and service facilitation)

Legal obligations (accounting, compliance)

Legitimate interests (security, fraud prevention, service improvement)

Consent, where required by law

5. Third-Party Service Providers

Bon Sejour Travels may share personal data strictly on a need-to-know basis with:

Independent third-party service providers (accommodation owners, transport providers, activity operators)

Payment service providers

Hosting, IT and technical service providers

Communication and customer support tools

Each third-party provider acts as an independent data controller for the data it receives and processes under its own responsibility.

Bon Sejour Travels is not responsible for the data processing practices of such third-party providers.

6. International Data Transfers

Given the international nature of the services offered, personal data may be transferred to countries outside the customer’s country of residence, including outside the European Union. Where required, such transfers are conducted in accordance with applicable data protection laws and appropriate safeguards.

7. Data Retention

Personal data is retained only for the duration necessary to:

Fulfill contractual obligations

Comply with legal and regulatory requirements

Resolve disputes

Enforce contractual rights

Once no longer required, data is securely deleted or anonymized.

8. Data Security

Bon Sejour Travels implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration or disclosure.

However, no system can guarantee absolute security.

9. User Rights

In accordance with applicable data protection laws, users may have the right to:

Access their personal data

Request rectification or erasure

Object to processing

Request restriction of processing

Request data portability

Requests may be submitted using the contact details provided below.

10. Cookies & Tracking Technologies

The website may use cookies or similar technologies for:

Website functionality

Analytics

Performance optimization

Users may manage cookie preferences through their browser settings or any cookie management tool provided on the website.

11. No Liability For Third-Party Websites

The website may contain links to third-party websites. Bon Sejour Travels is not responsible for the privacy practices or content of such websites.

12. Modifications To This Policy

Bon Sejour Travels reserves the right to modify this Privacy Policy at any time. The updated version will be published on the website with a revised date.

13. Governing Law

This Privacy Policy is governed by the law applicable to the legal entity operating Bon Sejour Travels, excluding conflict-of-law rules.

14. Contact

For any request or inquiry regarding this Privacy Policy or personal data processing, users may contact:

[email protected]